Welcome to the Terms and Conditions of the website www.trofeena.com. The purpose of this page is to help you find answers to questions you may have about your purchase or use of our services.
Describes the range of products and services (hereafter referred to as “our Products” or “our Services”) offered by Trofeena OÜ (hereafter referred to as “Trofeena” or “we”) through its website www.trofeena.com (hereafter referred to as “trofeena.com”) or any other URL that may eventually replace that address.
Defines the relationship between the User (hereafter referred to as “you”), Trofeena OÜ (hereafter referred to as “Trofeena” or “we”) and Trofeena’s providers (hereafter referred to as “our Providers” or “our payment processors”).
We invite you to read this document very carefully.
INFORMATION REGARDING ADMINISTRATOR OF WEB PAGE AND SELLER
Webpage www.trofeena.com is administrated by and sales agreements are concluded by OÜ Trofeena (Registry code 12217756), which is registered in Estonia with main business location and legal address at Tõrve küla, Põltsamaa vald, Jõgevamaa, Estonia, 49013. OÜ Trofeena can be contacted in regard questions related to the webpage at customer support of OÜ Trofeena by phone +372 77 63450 (Wed-Sun from 12 to 16) or via e-mail email@example.com.
Accessing our Services
In order to access the Services and/or Products offered on trofeena.com and use them, you must be a physical person of adult age in your country of residence; you must have the legal capacity to use a website; you must not be in a situation of financial instability (over-indebtedness); you must not be suffering from Alzheimer’s disease or any other psychological, neurodegenerative, or age-related disorder. The content on our website is not intended to be distributed to or used by any person who is a citizen of, residing in or located in a jurisdiction where such diffusion, publication, provision or utilization would violate applicable laws or regulations.
You must also have Internet access. Costs incurred by telephone calls that allow you to connect to the Internet and to the website are wholly borne by you.
Finally, you must be in possession of the equipment necessary to connect to the Internet (computer, modem, etc.) as well as of login credentials and an email address. For some of our Services and/or Products.
Our Products and Services
The prices and rates of our Products and Services are always clearly indicated.
How to order Products in the Online Shop. What happens after that?
Go to the trofeena.com website and click on “Store”. Select the Product(s) that you wish to order and click on “Add to cart”. Enter the requested personal information, including a valid email address.
Ordering a product in the “Store” on the trofeena.com website does not constitute a step towards setting up an obligatory paying subscription.
After making your payment (see “How to pay” in this document), you will receive a confirmation message at the address you indicated.
Then you will receive the product you ordered at the email address you indicated. Following this, other premium analyses will be suggested for you. The prices for these will be clearly indicated. You are free to accept or ignore these new offers.
After having obtained a product in the “Store”, you will also receive a monthly informational letter from Trofeena.com. This informational letter is completely free and is not tied to any premium offer.
You may at any time unsubscribe from all messages sent by trofeena.com. (See “How to unsubscribe” in this document.)
How to pay?
Trofeena.com lets you pay online through a completely secure banking network.
The following methods of payment are offered by our payment processors or certified PCI-DSS compatible vendors:
You have the option to pay for Services and/or Products offered in a single transfer or in several transfers without any fees. We never add a delivery charge. Depending on your country of residence, your bank may charge you an exchange fee or various taxes. Under no circumstances will we charge you such fees.
On Trofeena.com, payments are made in Euro.
You enter the confidential data of your credit card in a secure zone that is completely managed by our payment processors or certified PCI-DSS compatible vendors.
If your card is refused, our payment processors or certified PCI-DSS compatible vendors will attempt to handle the payment again within specified time limits, as many times as are allowed by applicable rules.
In order to optimize the quality of our Services and/or Products, we reserve the right to add, remove, suspend or replace, temporarily or permanently, one or more payment solutions offered by our payment processors or certified PCI-DSS compatible vendors without informing you beforehand.
How to be reimbursed?
You can be obtain a reimbursement at any time by going to the Contact page on the heartofgld.com website. Write “Reimbursement request” along with the name of the Product for which you would like to be reimbursed in the body of your message.
Our customer services will reimburse the account connected to the bank card you used for the payment.
In order to benefit from the reimbursement guarantee in the best way, we emphasize the importance of providing complete and accurate information (your last name, first name, and complete postal address).
How to unsubscribe?
If you wish to unsubscribe from all our Services, you can make such a request on the Contact page of the trofeena.com website or through the link to unsubscribe included in the emails you receive from us.
The unsubscribe link appears in all emails sent by Trofeena.com.
Trofeena has set up a customer service in order to provide high quality Services and Products and to be able to respond directly to the majority of your comments and complaints.
Customer service will communicate with you using email only. Our representatives are perfectly competent to respond to your questions, if needs be after consulting with Trofeena, and to resend your electronic services in case of failure to receive.
To request a reimbursement, please refer to the heading “How to be reimbursed” in these Terms of Usage.
Warranties and Limited Liability
Our Services are provided under a best efforts condition within limits of what is technically reasonable. We hope you will enjoy using them. Nevertheless, our Services are covered by a limited warranty with respect to the outcomes of the free trial and/or additional more thorough Analyses. Our Services are provided “as is” and “subject to availability”.
Certain jurisdictions in which we offer our Services do not allow the exclusion of certain warranties. To the extent permitted by applicable law, we exclude all warranties.
Limitation of liability
To the extent permitted by applicable law, Trofeena its vendors and service providers cannot be held liable under any circumstance in one way or another with respect to any person, any indirect or consequential loss of profits, revenues or data, any indirect, special, aggravated damages, in contract or in tort, including negligence, or otherwise, resulting from the use of all or part of the web pages, or related to that use, even if Trofeena has been informed of the possibility of such damages.
Under no circumstances can Trofeena, its suppliers or service providers be held liable for any loss or damage that they could not reasonably have foreseen.
Intellectual Property and Trademark Protection
Apart from royalty-free images, the content of the trofeena.com website including but not limited to the text, images, brands, logos, acronyms, algorithms, software, music, sounds, photos, videos, drawings, or other material contained in sponsored advertising or advertisements sent by email, business information produced and presented by the trofeena.com website, its providers or advertisers, are protected by intellectual property law, trademark law, patent law, and any other law recognized by legislation applicable in Trofeena’s country of establishment.
Governing Law and Jurisdiction
As a user, the laws in effect in your place of residence may apply to your online activity on www.trofeena.com. We always recommend seeking legal advice in local jurisdictions.
How to Contact Us?