Terms & Conditions

Welcome to the Terms and Conditions of the website www.trofeena.com. The purpose of this page is to help you find answers to questions you may have about your purchase or use of our services.

Terms of Use:

Describes the range of products and services (hereafter referred to as “our Products” or “our Services”) offered by Trofeena OÜ (hereafter referred to as “Trofeena” or “we”) through its website www.trofeena.com (hereafter referred to as “trofeena.com”) or any other URL that may eventually replace that address.
Defines the relationship between the User (hereafter referred to as “you”), Trofeena OÜ (hereafter referred to as “Trofeena” or “we”) and Trofeena’s providers (hereafter referred to as “our Providers” or “our payment processors”).
By using our Services and/or our Products, you agree to be bound to these Terms of Use. If you do not agree to these Terms of Use, you must cease to use our Services and/or Products.

We invite you to read this document very carefully.

INFORMATION REGARDING ADMINISTRATOR OF WEB PAGE AND SELLER

Webpage www.trofeena.com is administrated by and sales agreements are concluded by OÜ Trofeena (Registry code 12217756), which is registered in Estonia with main business location and legal address at Tõrve küla, Põltsamaa vald, Jõgevamaa, Estonia, 49013. OÜ Trofeena can be contacted in regard questions related to the webpage at customer support of OÜ Trofeena by phone +372 77 63450 (Wed-Sun from 12 to 16) or via e-mail trofeena@trofeena.com.

Accessing our Services

In order to access the Services and/or Products offered on trofeena.com and use them, you must be a physical person of adult age in your country of residence; you must have the legal capacity to use a website; you must not be in a situation of financial instability (over-indebtedness); you must not be suffering from Alzheimer’s disease or any other psychological, neurodegenerative, or age-related disorder. The content on our website is not intended to be distributed to or used by any person who is a citizen of, residing in or located in a jurisdiction where such diffusion, publication, provision or utilization would violate applicable laws or regulations.

You must also have Internet access. Costs incurred by telephone calls that allow you to connect to the Internet and to the website are wholly borne by you.

Finally, you must be in possession of the equipment necessary to connect to the Internet (computer, modem, etc.) as well as of login credentials and an email address. For some of our Services and/or Products.

Our Products and Services

The prices and rates of our Products and Services are always clearly indicated.

How to order Products in the Online Shop. What happens after that?

Go to the trofeena.com website and click on “Store”. Select the Product(s) that you wish to order and click on “Add to cart”. Enter the requested personal information, including a valid email address.

For further information regarding the protection of your personal data, please consult our Privacy Policy.

Ordering a product in the “Store” on the trofeena.com website does not constitute a step towards setting up an obligatory paying subscription.

After making your payment (see “How to pay” in this document), you will receive a confirmation message at the address you indicated.

Then you will receive the product you ordered at the email address you indicated. Following this, other premium analyses will be suggested for you. The prices for these will be clearly indicated. You are free to accept or ignore these new offers.

After having obtained a product in the “Store”, you will also receive a monthly informational letter from Trofeena.com. This informational letter is completely free and is not tied to any premium offer.

You may at any time unsubscribe from all messages sent by trofeena.com. (See “How to unsubscribe” in this document.)

How to pay?

Trofeena.com lets you pay online through a completely secure banking network.

The following methods of payment are offered by our payment processors or certified PCI-DSS compatible vendors:
You have the option to pay for Services and/or Products offered in a single transfer or in several transfers without any fees. We never add a delivery charge. Depending on your country of residence, your bank may charge you an exchange fee or various taxes. Under no circumstances will we charge you such fees.

On Trofeena.com, payments are made in Euro.

You enter the confidential data of your credit card in a secure zone that is completely managed by our payment processors or certified PCI-DSS compatible vendors.

If your card is refused, our payment processors or certified PCI-DSS compatible vendors will attempt to handle the payment again within specified time limits, as many times as are allowed by applicable rules.

In order to optimize the quality of our Services and/or Products, we reserve the right to add, remove, suspend or replace, temporarily or permanently, one or more payment solutions offered by our payment processors or certified PCI-DSS compatible vendors without informing you beforehand.

How to be reimbursed?

You can be obtain a reimbursement at any time by going to the Contact page on the heartofgld.com website. Write “Reimbursement request” along with the name of the Product for which you would like to be reimbursed in the body of your message.

Our customer services will reimburse the account connected to the bank card you used for the payment.

In order to benefit from the reimbursement guarantee in the best way, we emphasize the importance of providing complete and accurate information (your last name, first name, and complete postal address).

For further information regarding the protection of your personal information, please consult our Privacy Policy.

How to unsubscribe?

If you wish to unsubscribe from all our Services, you can make such a request on the Contact page of the trofeena.com website or through the link to unsubscribe included in the emails you receive from us.

The unsubscribe link appears in all emails sent by Trofeena.com.

Customer Service

Trofeena has set up a customer service in order to provide high quality Services and Products and to be able to respond directly to the majority of your comments and complaints.

Customer service will communicate with you using email only. Our representatives are perfectly competent to respond to your questions, if needs be after consulting with Trofeena, and to resend your electronic services in case of failure to receive.

To request a reimbursement, please refer to the heading “How to be reimbursed” in these Terms of Usage.

Warranties and Limited Liability

Our Services are provided under a best efforts condition within limits of what is technically reasonable. We hope you will enjoy using them. Nevertheless, our Services are covered by a limited warranty with respect to the outcomes of the free trial and/or additional more thorough Analyses. Our Services are provided “as is” and “subject to availability”.

Unless otherwise specified in these Terms of Use, neither Trofeena nor its suppliers make any specific promises or predictions concerning its Products and/or Services, either explicitly or implicitly, including but not limited to, with respect to the suitability of a particular use. For example, we make no commitment regarding the content of the Products and/or Services, the specific benefits expected from the Products and/or Services, their availability, or their ability to meet your needs. We would like to emphasize to users that our Products and Services are provided for recreational and cultural purposes only. Without limiting the foregoing, IWS does not guarantee the accuracy, speed, thoroughness, reliability, or availability of Trofeena’s website, nor the information or outcomes resulting from the use of Trofeena’s website, nor the absence of viruses or errors on Trofeena’s website.

Certain jurisdictions in which we offer our Services do not allow the exclusion of certain warranties. To the extent permitted by applicable law, we exclude all warranties.

Limitation of liability

To the extent permitted by applicable law, Trofeena its vendors and service providers cannot be held liable under any circumstance in one way or another with respect to any person, any indirect or consequential loss of profits, revenues or data, any indirect, special, aggravated damages, in contract or in tort, including negligence, or otherwise, resulting from the use of all or part of the web pages, or related to that use, even if Trofeena has been informed of the possibility of such damages.

To the extent permitted by applicable law, all liability of Trofeena, its suppliers and service providers for any claim arising from these Terms of Use, including any implied warranty, is limited to the amount that you have remitted to us for the use of our Services.

Under no circumstances can Trofeena, its suppliers or service providers be held liable for any loss or damage that they could not reasonably have foreseen.

We recognize that in certain countries, you have certain statutory rights as a consumer. None of the provisions of these Terms of Use limits the legal rights of the consumer to those that are unwaivable by contract.

Intellectual Property and Trademark Protection

Apart from royalty-free images, the content of the trofeena.com website including but not limited to the text, images, brands, logos, acronyms, algorithms, software, music, sounds, photos, videos, drawings, or other material contained in sponsored advertising or advertisements sent by email, business information produced and presented by the trofeena.com website, its providers or advertisers, are protected by intellectual property law, trademark law, patent law, and any other law recognized by legislation applicable in Trofeena’s country of establishment.

By accepting these Terms of Use, you agree not to copy, use, exploit, reproduce or distribute the information communicated on trofeena.com, and not to create any derivative works based on it, without the express written authorization of Trofeena.

Cancellation

Trofeena reserves the right to permanently refuse access to the Services provided and to immediately close a customer’s account in the event that these Terms of Use are violated.

Governing Law and Jurisdiction

As a user, the laws in effect in your place of residence may apply to your online activity on www.trofeena.com. We always recommend seeking legal advice in local jurisdictions.

Nevertheless, please let us know of any concern you may have so that we may consider a solution. In case of a difference in opinion relating to these Terms of Use, we reserve the right to bring proceedings in a court of law in any place we consider appropriate.

Regarding these Terms of Use:

The Terms of Use take effect on the date that you accept them and remain in effect indefinitely unless you choose to unsubscribe from the Service (see heading “How to unsubscribe” in this document).

We reserve the right to modify the existing Terms of Use at any time, without notice, for example in order to reflect changes in laws or changes in our Services and/or Products. We recommend that you regularly consult these Terms and Conditions.

Changes do not apply retroactively and take effect on the modification date indicated at the top of the document. If you do not agree to these Terms of Use, you must cease to use our Service and/or Products. By continuing to use our Services and/or Products after changes have been made to the existing Terms of Use, you affirm that you have read and understood the provisions revised in these Terms of Use and that you accept to be bound by them.

Severability Clause

If any provision in these Terms of Use is declared invalid, illegal or unenforceable by a competent court of law or a competent authority, the provision in question is considered not to be a part of these Terms of Use, provided that the result does not affect the valid, legal or enforceable nature of the rest of these Terms of Use in any other jurisdiction.

How to Contact Us?

For all comments and questions regarding these Terms of Use, you can contact us via the Contact page on the trofeena.com website.